NEW SAFETY MEASURES IN PLACE IN RESPONSE TO COVID-19.
Our aim is to continue to be able to provide the highest levels of care to our patients. In order to do that we are taking these steps to protect you and our team.
If you are unwell or are in self-isolation, call us for advice - do not come straight to the hospital.
Please note that Animal Referral Hospital may have additional safety procedures in place, and these may vary by location. This may include a limitation of one client per pet, or the requirement to wear a facemask when entering the hospital. Please speak with our vet care team upon arrival for more information. Thank you for your understanding.
How we can help you today:
Upon arrival please STOP at the front door and call us to speak with our team.
DROP your pet with our team who will take your pet through to be assessed.
We ask you to return to your car to WAIT whilst we assess your pet. We'll email or text you a registration form with some health screening questions.
We'll call you to discuss your pet's situation and next steps.
Our veterinary team will call you when they are ready to consult with you. Depending on your pet's risk factors we will do this either in person or over the phone at our discretion. When performing the consult in person, there will be a maximum limit of one client only in the consult room.
When your pet is ready to go home, our team will meet you at the front door. Discharge instructions will be given by phone and email.