Animal Referral Hospital

What is GapOnly™?

Innovating the pet insurance claims experience, GapOnly™ reviews and calculates your claim while you’re still at your Animal Referral Hospital.
You simply pay the gap (the difference between your ARH invoice and your pet insurance).

How to claim*

GapOnly™ innovates the pet insurance claims experience for pet parents and vets.

Contact

Let your Animal Referral Hospital team know you’d like to submit a GapOnly™ claim for your pet’s treatment.

Lodge

Your Animal Referral Hospital team will lodge a GapOnly™ claim on your behalf, and it’s generally assessed within approximately 10 minutes. Any longer and the team will let you know so you can decide whether you want to stay or have the claim processed as an eClaim instead.

Approval

Once the claim’s been assessed and approved, you simply pay the gap and go.

Claim at any stage

GapOnly™ claims can be processed at any stage of the pet treatment process:

At consult

Pre-approval

Your vet requests a pre-approval on your behalf for the proposed conditions and procedure, to ensure it’s covered under your pet insurance policy.

During treatment

Pre-discharge

Your vet submits a GapOnly™ claim on your behalf, ahead of you picking up your pet after treatment.

At discharge

On the spot

Your vet lodges the GapOnly™ claim whilst you’re still at the clinic, and it’s generally assessed within approximately 10 minutes.

Service availability

A GapOnly™ claim can be processed:
Monday – Friday: 8:00am – 10:00pm
Saturday: 8:00am – 5:00pm
(AEST, excluding NSW public holidays)

When GapOnly™ isn’t available, an electronic pet insurance claim can be submitted instead.

If you have any questions, please contact your local Animal Referral Hospital team for more information.

If you have any questions about GapOnly™️ please chat to our friendly Animal Referral Hospital team today.

*Check with your local Animal Referral Hospital whether your pet insurance policy is eligible for the GapOnly™ service. GapOnly™ is a trademark owned by PetSure (Australia) Pty Ltd (ABN 95 075 949 923; ASFL 420183) (PetSure).

 

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