Emergency service Canberra
(02) 6280 6344
If you have an emergency, or are worried about your pet’s health, please call and we can help assess the need for emergency treatment. You don’t need a referral or appointment to attend the hospital outside of regular veterinarian hours.
New safety measures in place in response to COVID-19.
Our aim is to continue to be able to provide the highest levels of care to our patients. In order to do that we are taking steps to protect you and our team. Please click here for more information.
Our hospital is open 24 hours a day. Our emergency veterinarians are available to see cases from 6pm to 8am Monday to Friday and 24 hours through the weekend and public holidays.
Our team has access to:
- A full in-house laboratory
- Digital x-ray, ultrasound and 16-slice helical CT
- 24 hour dedicated Intensive Care Unit with mechanical ventilator support
- Separate dog and cat wards and treatment areas
- Two fully equipped dedicated surgical theatres
- Comprehensively stocked onsite pharmacy
Our emergency service is managed by our ECC Director, Dr Michelle Keatley. Michelle is also supported by ARH specialist ECC clinician, Dr Merrin Hicks.
If your pet requires further treatment by an ARH specialist after visiting our emergency service, our emergency team will work hand in hand with our specialist team and your local vet to ensure a seamless approach to your pet’s care.
Upon arrival at ARH Canberra, patients are triaged so cases are seen in order of importance, not necessarily in order of arrival. You will be asked to fill in paperwork with information about yourself and your pet. An experienced emergency and critical care (ECC) veterinarian will discuss your pet’s history and outline your treatment options and approximate costs for procedures.
If your pet is admitted to hospital for treatment you will be asked to sign a consent form and leave a deposit of the estimated costs, in order for treatment to proceed.
Your ECC veterinarian will keep in touch with you during the course of your pet’s stay in hospital. If ongoing care is necessary following emergency treatment your pet will typically return to your regular veterinarian. Transfers via our ambulance service are performed twice daily at no cost. If your pet requires further treatment by an ARH specialist we will work closely with your veterinarian to ensure a coordinated approach to your pet’s care.
Conditions which may require emergency assessment and treatment are listed below. Please note that this is not an exhaustive list and if you are worried about your pet’s health you should contact your local vet during business hours or our emergency service after hours.
- Tick or snake envenomation
- Difficulty breathing
- Vehicular trauma
- Ingestion of a poisonous substance. Examples include chocolate, rodenticides, snail bait, antifreeze and lilies
- Severe acute-onset lameness, including suspected fractured bones
- Severe bleeding or bleeding that lasts more than a few minutes
- Suspected over-heating
- Inability to urinate or defaecate
- Continued coughing, gagging or retching
- Ataxia or paralysis
- Signs of severe pain
- Continued vomiting or diarrhoea, with more than two episodes per 24-hours
- Refusal to eat or drink for more than 24-hours
- Eye injuries
- Dystocia (difficulty whelping or giving birth)