For owners

ARH Canberra is open 24 hours a day and our visiting hours are flexible throughout the day and evening.

Please speak to one of our receptionists to arrange a time to visit your pet.

Throughout your pet’s treatment we will keep you updated on their progress. We understand that you may miss your pet and be worried about them and encourage you to also call for updates.

New safety measures in place in response to COVID-19.

Our aim is to continue to be able to provide the highest levels of care to our patients. In order to do that we are taking steps to protect you and our team. Please click here for more information.

You will need a referral from your regular veterinarian to see an ARH specialist. Appointments can be made by contacting a member of our reception team on (02) 6280 6344 or canberra@arhvets.com. We have free onsite parking.

Please bring your referral letter as well as any other information such as x-rays and current medication. Usually we get these directly from your referring vet so don’t worry if you don’t have any paperwork.

Depending on the nature of your pet’s illness you will meet with either a surgical or medical specialist. Your specialist will discuss your pet’s history and assess your pet. Your pet may need to stay in hospital for further diagnostic work or treatment so we advise keeping some flexibility where possible on the day of your appointment.

Your specialist will provide a complete range of options for your pet’s treatment including prognosis and an estimation of costs. Our specialists will work closely with your referring veterinarian to ensure a coordinated approach is taken to your pet’s care.

Your specialist will discuss any costs with you before these take place unless it is an emergency situation. Please see reception after each appointment to finalise your account.

Your pet may be required to stay at ARH for further diagnosis and treatment. You will be provided with a Consent for Treatment form which will include an estimate of costs.

If your pet is coming in for a procedure please feed them a small meal the morning of the surgery (about 1/4 normal amount). Offer them as much water as they like. If they are a diabetic, or have any other medical conditions, please contact your vet or our friendly reception team to discuss.

Throughout your pet’s treatment we will keep you updated on their progress. We understand that you may miss your pet and be worried about them and encourage you to also call for updates.

ARH Canberra is open 24 hours a day and our visiting hours are flexible throughout the day and evening. Please speak to one of our receptionists to arrange a time for visiting your pet.

Our team will discuss any costs with you before treatment takes place unless it is an emergency situation. Please keep in mind that this is an estimate and costs can potentially increase due to unexpected patient complications and prolonged hospital stays.

ARH requires at least 50% of the treatment estimate to be paid prior to the start of treatment with the account to be finalised at the time of your pet’s discharge. We may ask for a progress payment during your pet’s stay in hospital. Please see customer care team after each appointment to finalise your account. ARH accepts cash, eftpos and credit cards.

If you feel you will need assistance to pay your account please speak to our customer care team as soon as possible. VetPay is a company which offers affordable finance options.

For VetPay finance to be approved, applications need to be made before treatment begins so please speak to our customer care team for information as early as possible.

Our friendly customer care team members are happy to complete insurance claims for your pet’s treatment with us. Most insurance companies now accept claims online so all we will need is your insurance company name and your pet’s policy number and we can process your claim. When you finalise your bill, please ask us to process your claim.

GapOnly™️

As a pet parent, when your fur baby gets sick or injured, the last thing you want to be worrying about is whether you can afford treatment. Innovating the pet insurance claims experience, GapOnly™️ reviews and calculates your claim while you’re still at your Animal Referral Hospital. You simply pay the gap (the difference between your ARH invoice and your pet insurance).

Learn more about GapOnly™️ here

364 Fairbairn Avenue, Pialligo ACT 2609
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