You will need a referral from your regular veterinarian to see an ARH specialist. Appointments can be made by contacting a member of our reception team on (07) 3172 0593 or brisbane@arhvets.com. We have free onsite parking.
Please bring your referral letter with you as well as any other information such as x-rays and current medication. Please enquire with our reception team at the time of booking in case there are any special requirements your pet needs prior to your appointment i.e. fasting or withholding medications.
Depending on the nature of your pet’s illness you will meet with either a surgical, medical or oncological specialist. Our specialists will discuss your pet’s history and assess your pet. Your pet may need to stay in hospital for further diagnostic work or treatment so we advise keeping some flexibility where possible on the day of your appointment.
Our specialists will provide a complete range of options for your pet’s treatment including prognosis and an estimation of costs. Our specialists will work closely with your referring veterinarian to ensure a coordinated approach is taken to your pet’s care.
Your pet may be required to stay at ARH for further diagnosis and treatment. You will be provided with a consent for treatment form which will include an estimate of costs.
Throughout your pet’s treatment we will keep you updated on their progress. We understand that you may miss your pet and be worried about them and encourage you to also call for updates.
ARH Brisbane is open 24 hours a day, with visiting hours between 12pm-3pm and 9pm-11pm. To ensure the smooth running of the hospital, and that all of our clients can visit their pets, we keep visit appointments to 15-30 minutes, once daily per pet. If you would like to organise a visit with your pet, please contact our friendly receptionists any time.
Our team will discuss any costs with you before treatment takes place unless it is an emergency situation. Please keep in mind that this is an estimate and costs can potentially increase due to unexpected patient complications and prolonged hospital stays.
ARH requires at least 50% of the treatment estimate to be paid prior to the start of treatment with the account to be finalised at the time of your pet’s discharge. We may ask for a progress payment during your pet’s stay in hospital. Please see customer care team after each appointment to finalise your account. ARH accepts cash, eftpos and credit cards.
If you feel you will need assistance to pay your account please speak to our customer care team as soon as possible. VetPay is a company which offers affordable finance options.
For VetPay finance to be approved, applications need to be made before treatment begins so please speak to our customer care team for information as early as possible.
Our friendly customer care team members are happy to complete insurance claims for your pet’s treatment with us. Most insurance companies now accept claims online so all we will need is your insurance company name and your pet’s policy number and we can process your claim. When you finalise your bill, please ask us to process your claim.