Animal Referral Hospital Canberra

(02) 6280 6344

For owners

ARH Canberra is open 24 hours a day and our visiting hours are flexible throughout the day and evening.

Please speak to one of our receptionists to arrange a time to visit your pet.

Throughout your pet’s treatment we will keep you updated on their progress. We understand that you may miss your pet and be worried about them and encourage you to also call for updates.

You will need a referral from your regular veterinarian to see an ARH specialist. Appointments can be made by contacting a member of our reception team on (02) 6280 6344 or canberra@arhvets.com. We have free onsite parking.

Please bring your referral letter as well as any other information such as x-rays and current medication. Usually we get these directly from your referring vet so don’t worry if you don’t have any paperwork.

Depending on the nature of your pet’s illness you will meet with either a surgical or medical specialist. Your specialist will discuss your pet’s history and assess your pet. Your pet may need to stay in hospital for further diagnostic work or treatment so we advise keeping some flexibility where possible on the day of your appointment.

Your specialist will provide a complete range of options for your pet’s treatment including prognosis and an estimation of costs. Our specialists will work closely with your referring veterinarian to ensure a coordinated approach is taken to your pet’s care.

Your specialist will discuss any costs with you before these take place unless it is an emergency situation. Please see reception after each appointment to finalise your account.

Your pet may be required to stay at ARH for further diagnosis and treatment. You will be provided with a Consent for Treatment form which will include an estimate of costs.

If your pet is coming in for a procedure please feed them a small meal the morning of the surgery (about 1/4 normal amount). Offer them as much water as they like. If they are a diabetic, or have any other medical conditions, please contact your vet or our friendly reception team to discuss.

Throughout your pet’s treatment we will keep you updated on their progress. We understand that you may miss your pet and be worried about them and encourage you to also call for updates.

ARH Canberra is open 24 hours a day and our visiting hours are flexible throughout the day and evening. Please speak to one of our receptionists to arrange a time for visiting your pet.

Your specialist will discuss any costs with you before these take place unless it is an emergency situation. Please keep in mind that this is an estimate and costs can potentially rise due to unexpected patient complications and prolonged hospital stays.

ARH requires at least 50% of the treatment estimate to be paid at the start of treatment with the account to be finalised at the time of your pet’s discharge. We may ask for a progress payment during your pet’s stay in hospital. Please see reception after each appointment to finalise your account. ARH accepts cash, eftpos and credit cards.

If you feel you will need assistance to pay your account please let reception know as soon as possible. VetPay is a company which offers affordable finance options.

VetPay applications need to be made before treatment begins so please speak to reception for more information and to start the application process.

Our friendly receptionists are happy to complete insurance claims for your pet’s treatment with us. Most insurance companies now accept claims online so all we will need is your insurance company name and your pet’s policy number and we can process your claim. When you finalise your bill, please ask reception to process the claim.

15/2 Yallourn Street, Fyshwick, Canberra
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